Essential Criteria
- Current Working with Children Check Yes Ensure you provide details and/or examples An unpaid one that I used as a teacher assistant, happy to apply paid one if required.
- Has not previously completed a qualification in Library and Information Services or related field Yes Ensure you provide details and/or examples I have studied in other major in university but not library related.
- Eligible to enrol in a Certificate IV in Library and Information Services under Smart & Skilled Training Yes Ensure you provide details and/or examples Yes, it will be my first certificate
- Strong willingness to learn and the ability to successfully complete a Certificate IV in Library and Information Services over a period of 18 months Yes Ensure you provide details and/or examples I’m deeply motivated to build a long-term career in libraries, and the Certificate IV is a key step. I’ve previously balanced full-time work while self-learning new digital tools and systems. For example, I taught myself to manage school software procurement and staff training. I enjoy structured learning and am confident in completing the course alongside practical work, especially knowing I can apply new knowledge directly on the job.
- Enthusiastic and personable approach to providing excellent customer service Yes Ensure you provide details and/or examples Absolutely, as in my current job, a community worker, I often went beyond simply answering questions. I anticipated needs. For example, when a client mentioned he was struggling to read small text and that the app he used required payment and asked help, I offered to help. I assessed that I had around 15 minutes available and used that time to find a suitable free alternative. I installed the new app for him, explained how to use it, including how to save content and the daily usage limits, and guided him through trying it himself. He left confident and grateful, and I was glad to have made a real difference. When helping seniors with mobile devices, I not only solved their immediate issue but also prepared step-by-step guides for future use. I enjoy building rapport and ensuring people feel heard and supported, which I believe is at the heart of great library service.
- Well-developed oral and written communication skills Yes Ensure you provide details and/or examples Having lived and worked in Australia for the past eight years across diverse industries, I’ve developed strong communication skills suited to various workplace settings. I’m confident in interacting with people from different cultural and professional backgrounds, whether in person or over the phone. I also have extensive experience writing clear and professional emails, ensuring information is conveyed accurately and respectfully.
- Computer skills and competency in MS office applications including Word, Excel, Outlook Yes Ensure you provide details and/or examples As a former software developer and IT manager in a school setting, I frequently supported teachers with technical issues and software usage, including Microsoft Word, Excel, and Outlook. I’m confident in troubleshooting, training others, and using these tools effectively for communication, document creation, and data organisation.
- Proven ability to follow instructions and contribute to fulfilling the operational workload of a team Yes Ensure you provide details and/or examples While coordinating large-scale school events such as graduation ceremonies and fun runs, I followed detailed instructions from senior staff while also supporting the wider team. I took responsibility for specific tasks—like setting up audio equipment and managing volunteers—ensuring everything ran smoothly. I work well in structured environments and am reliable in carrying out my role within a team.
- Demonstrated ability to undertake the physical requirements of the position as outlined in section Eight (8) of the position description Yes Ensure you provide details and/or examples I’ve read through the document, there is no issues for me. I am physically fit and capable of tasks such as standing for long periods, bending, lifting books, and moving trolleys. In past roles, I regularly assisted with event setup and equipment management, which involved similar physical duties. I am confident I can meet any physical expectations outlined for the role.
- Demonstrated understanding of and commitment to Equal Employment Opportunity (EEO) and Work Health and Safety (WHS) principles Yes Ensure you provide details and/or examples I understand the importance of Equal Employment Opportunity (EEO) in creating a fair and inclusive workplace where everyone is treated respectfully, regardless of background. In my previous roles, I worked with people from diverse ages, cultures, and abilities, and always made sure communication and tasks were shared fairly. I also take Work Health and Safety (WHS) seriously—whether it’s following safety procedures when lifting equipment, maintaining clear walkways, or ensuring digital environments are secure. I’m committed to learning and following all policies that help create a safe and inclusive library for both staff and the community